Customer Support Ticketing
Rewrite and categorize new support tickets, then route them to the right team.
When a new HubSpot ticket is created, fetches the ticket and uses OpenAI to rewrite its content into a clear, structured format. OpenAI then categorizes the ticket as tech or customer support, and a condition routes a Slack notification with the rewritten ticket to either the tech-team or sales-team channel.
- HubSpot new-ticket trigger
- AI rewriting of ticket content for clarity and structure
- AI categorization into tech vs. customer support
- Condition-based Slack routing to the correct team channel
- HubSpot connection with the app ID configured
- OpenAI API key
- Slack connection with access to the tech-team and sales-team channels
Support organizations that want incoming tickets cleaned up and routed to the right team channel automatically.
- Trigger: a new HubSpot ticket is created.
- Fetch the full ticket from HubSpot.
- Rewrite the ticket content into a clear, structured format with OpenAI.
- Categorize the ticket as tech or customer support with OpenAI.
- Condition: if tech, notify the tech-team Slack channel; otherwise notify the sales-team channel.
MoreSupportTemplates
On every new Gmail message, checks whether it arrived within business hours (Mon-Fri, 09:00-17:00 UTC). For emails received outside working hours, OpenAI classifies the urgency, the email is logged to a Google Sheet, and a condition branches: urgent emails get an AI-summarized internal Slack alert plus an urgent auto-reply, while non-urgent emails get an AI-generated helpful auto-reply.
Polls Gmail for new emails. For each email, OpenAI extracts the patient name, doctor type, and requested date-time period. Free time slots are fetched from Google Calendar for that period, the workflow loops over them keeping only slots at least 45 minutes long, and OpenAI proposes a list of concrete 45-minute appointment options. The workflow replies to the original email with the suggestions.
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