Support Templates

When a new HubSpot ticket is created, fetches the ticket and uses OpenAI to rewrite its content into a clear, structured format. OpenAI then categorizes the ticket as tech or customer support, and a condition routes a Slack notification with the rewritten ticket to either the tech-team or sales-team channel.

On every new Gmail message, checks whether it arrived within business hours (Mon-Fri, 09:00-17:00 UTC). For emails received outside working hours, OpenAI classifies the urgency, the email is logged to a Google Sheet, and a condition branches: urgent emails get an AI-summarized internal Slack alert plus an urgent auto-reply, while non-urgent emails get an AI-generated helpful auto-reply.

Polls Gmail for new emails. For each email, OpenAI extracts the patient name, doctor type, and requested date-time period. Free time slots are fetched from Google Calendar for that period, the workflow loops over them keeping only slots at least 45 minutes long, and OpenAI proposes a list of concrete 45-minute appointment options. The workflow replies to the original email with the suggestions.